Session Two: What To Lead
Apply World Class Leadership To Your Company/Project/Department
Benefits:
Integrate the predictors of satisfaction, loyalty, return and recommend rate to your company, enterprise or project. While the ideal program participant is a CEO or top company executive, this program is equally effective for start-up entrepreneurs, or managers with responsibility for a department, division, project or workgroup. This is an organizational improvement process that will be lead by you.
The World Class Leadership Values are the statistical predictor set that determine customer return and recommend rate, loyalty and preference for any work process, product or service. These values are measured in a comprehensive organizational audit process with overall statistical scores, strengths and weaknesses for each of 50 areas. An internal audit is performed, as well as a competitor audit and where possible an external customer survey/audit process is also included.
The ten values each represent a domain for organizational improvement: Quality, Value, Timeliness, Efficiency, Ease Of Access, Environment, Commitment to The Customer, Teamwork and Innovation.
Establish your strengths and weaknesses and establish a methodical and measurable improvement plan.
Session Materials: World Class Leadership Revitalize-Compete-Win by Bart Allen Berry, complete Organizational Audit in workbook.
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