We are specialists at administration of data collection, surveys and assesments you need to build organizational performance.
We have developed our own family of statistically valid instruments for many popular applications and also custom design and administer various surveys and assessments for our clients. Most instruments include an element of improvement planning and are designed to have findings delivered in a developmental/training group format
Here are some of our most widely used assessments.
Functional Workgroup Teamwork Survey- Anonymous survey of fifty areas of teamwork, used to identify strengths and weaknesses of an intact/functional work group or department. can also be segmented as an organization-wide survey with overall results as well as resutls for each department.
Teamwork Behavior Inventory- Self Assessment instruments to build self awareness of the impact of one's own behaviors on the workgroup and organizational climate.
World Class Leadership Survey- Self Assessment or 360 Feeedback instrument used to measure World Class Leadership Behaviors and factors which lead to a world class organization.
Employee Opinion/Organizational Climate Survey- The standard organizational climate/opinion study which focuses on employee satisfaction and retention issues, readiness for change, training needs, and much more. Can have many specific issue areas included.
Sales Person Effectiveness Assessment- Self Assessment or 360 Assessment focusing on fundamentals of customer satisfaction and long term relationship management with customers.
Peer Feedback/360 Survey- Employee, Manager or Supervisor survey administered to subordinates, peers and supervisors for a complete skills, knowledge, behavior and performance profile.
Organizational Audit Of Customer Satisfaction- Internal audit of customer satisfaction delivery systems and market competitiveness. Strenghts and weaknesses are targeted for improvement.
Customer Satisfaction External Customer Survey- Measures predictors of customer satisfaction, return and recommend rates, competitor analysis and includes market research elements.
Market Research- Pure market research including focus groups. Surveys and research can be field based, direct mail, email-internet, or other.
Competitor Benchmarking- Vital part of improvement and customer satisfaction initiatives, includes 10 dimension comparison with supplier's product or service. Used in conjunction with overall improvement strategy.
Internal Competency Study- Development of organization-wide employee or manager competency models with profiles developed on each employee's competencies in as many as 100+ areas compared with the organizational mean. Critical for development, hiring and compensation decision making.
