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World Class Leadership Assessment

World Class Leadership Behaviors are those that promote the creation of 'World Class' levels of customer satisfaction according to customers. 

This instrument was designed to integrate the ten domains of customer satisfaction from a leadership perspective. 
Is this manager or supervisor actually doing the things that:

>>Create a customer-focused culture
>>Maintains and builds the reputation of the company or department
>>Implements best practices
>>Produces better value than competitors
>>Develops smooth and efficient processes
>>Makes timeliness an organizational imperative
>>Facilitates better communication with customers
   and much much more..

The World Class Leadership Assessment is a true formula for excellence as customers define it, and is a very powerful developmental tool.

12 pages  with 50 Questions using numeric one to ten scale, featuring 10 satisfaction domains with mean scores for each, as well as overall mean score indicator and top strengths/weaknesses and improvement planning.

Use as an individual assessment, 360/feedback assessment, or deliver in a facilitated work group setting.
Recommended accompany with What Customers Want! Textbook