The Sales Professional Effectiveness Assessment is designed to measure customer satisfaction practices of company sales personnel, whether independant in the filed, in a retail environment, or on the telephone or internet.
The factors measured include the ten domains of satisfaction that predict customer return and recommend rate, loyalty and preference, and the sales person's influence on these customer behaviors. This is a great reminder for sales personnel who too often focus on short term prospecting and closing instead of customer supplier relationship management and maintenance, sales and satisfaction. This assessment sales test of sales force effectiveness measures professional sales service and satisfaction practices.
This is an excellent self assessment tool to baseline current practices for sales people in regards to customer satisfaction, and includes a guide for developing a personal improvement plan for actions that can be taken right away to improve cusotmer supplier relationships for long term profitability.
18 Pages 30 question assessment with improvement plan and more. Great for individual self assessment, sales groups/teams, or for independant feedback and evaluation such as a 360 feedback process.