Bart Allen Berry is available for speaking and keynotes. Popular topics include:
What Customers Want!
Bart presents an overview of the ten domains of customers satisfaction and their application for any company's product or service delivery system. Also covered inthis presentation are the dynamics of a win-win customer/supplier relationship, long term relationship management, deomonstrating value, commitment to the customer, how to beat the competition and much more.
Bart Allen Berry Customer Satisfaction Expert .pdf file
World Class Leadership
Bart Allen Berry presents the idea of World Class status as defined by customers, what leaders must focus on internally and externally to achieve World Class satisfaction levels. What it takes to drive a world class organization and the possibilities of developing a world class reputation.
Sales Person Effectiveness
Often focused solely on prospecting and closing techniques, many salespeople neglect aspects of the customer supplier relationship that produce long term return and recommend rates. Find out how to put more romance into the relationship, communicate value and quality, and demonstrate the key differentiating factors that make a difference in the customers mind.
Presentations are most effective when the audience participates in their own self assessment (using instruments provided) and develop their own improvement plans with lots of interaction with the speaker and Q & A. Attendees leave with not only new knowlege and outlook but also a plan for improving themselves.
How We Will Endure
Bart discusses the values, strategies and leadership needed to deal with the new recession and shares highlights of his new book by the same name. Attendees perform their own recession readiness self-analysis and develop a personalized plan for dealing with the coming economic crisis.
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