How We Will Endure Values, Strategy and Leadership In The New Recession By Bart Allen Berry
"Timely Insights For Troubled Times" --R. Goldstein, N. County Readers
Berry's up to date persepctives illustrate the coming dynamics we can expect in all areas of our personal and business lives. More than just problem identification, How We Will Endure guides the reader through the development of their own critical recession readiness plan with a 50 question self assessment and planning process that forms the heart of the book. Help making hard decisions, looking at how lean forecasts will affect you in the medium and long term, and a healthy dose of compassion and understanding make this a must-read for everyone who expects to be touched by hard times.
81 Pages 350kb
What Customers Want! Fundamentals of Satisfaction For Your Enterprise By Bart Allen Berry
♣ Discover new perspectives and insight on the subject of customer satisfaction that will help you:
♣ Evaluate your strengths and weaknesses as a supplier in the eyes of the customer
♣ Internally audit and survey your organizational culture and current customer satisfaction practices
♣ Develop an improvement plan to drive your organization strongly into the territory of higher return and recommend rates, customer loyalty and preference
♣ Learn a new language for customer satisfaction that every employee can understand and apply right away
Bart Allen Berry compiles the results of mountains of customer satisfaction research from a wide array of industries over the past 25 years. Learn the significance of the ten factors which determine the extent to which customers will be satisfied and how to quantify these factors to predict customer behavior. You'll learn how to gain competitive advantage through your organization's customer satisfaction strategy and get on the road to becoming a world class organization in the eyes of your customers. The concepts in What Customers Want! speak to the core strategy of the enterprise. This book is a timeless resource for every business person's library on the topic of customer satisfaction. 2003 Aquarius Publishing, 93pgs.
Contact ArticlesRequest for Proposal PO Box 235251 Encinitas California 92023-5251 Programs South of Rosarito Baja Mexio and Punta Banda Baja Mexico South of Ensenada
